Your payment didn’t go through.
We’re sorry, but we couldn’t process your transaction and no charges have been made to your card. As a result, your booking is not yet confirmed.
What might have happened?
In most cases, it’s just a small detail. Please check the following:
- Card details: double-check that the card number, expiration date, and security code (CVV) are correct.
- Bank authorization: make sure you’ve approved the transaction through your banking app (3D Secure/SCA authentication), if required.
- Spending limits: verify that your card has sufficient funds and hasn’t exceeded its daily or monthly online payment limit.
- Card type: ensure your card is enabled for online transactions and is compatible with our payment system.
Don’t worry, you can try again right away!
Click the button below to retry the payment. If the problem persists, we recommend trying a different credit or debit card.
Still having trouble? We’re here to help.
If you can’t complete the booking, don’t risk losing your scooter!
Contact our customer service and we’ll find a solution together.
Numero Verde
800-08-22-23
Whatsapp
+39 3471011983